SIr Andrew Morris Frimley Health CEO at the time did not bother to investigate my complaint he just accepted the lies that his orthopaedic surgeons, Mr Naeem Raza and Mr Gian Singer told him. He told me to go to the PHSO if I was not satisfied.
He probably did not want to bother with my complaint as he was in line for his new job as deputy chair of NHS England which is the position he now holds. No doubt one of his roles is now to make sure everybody complies with the NHS complaints procedure.
Had he examined me he would have found that I am disabled because-
My hip is rotated requiring revision surgery
The cup was impinging on the psoas causing intolerable pain
I cannot lift my left leg
My toes catch the ground and I tend to trip
My lower leg and ankle are swollen
My left foot sticks out about 50 degrees
I have been disabled 12 years since I had a total hip replacement at Frimley health NHS foundation trust. I followed the NHS complaints procedure but got nothing but lies, denial, delays, I was ignored by many and treated with disrespect. Nobody cares
The surgeon Mr Naeem Raza made a complete mess of the total hip replacement operation
The chief surgeon Mr Singer lied an said that x-ray showed nothing unusual
Sir Andrew Morris the CEO at the time did not bother to check but told me to go to the PHSO see pages 1 and 2
The PHSO could not even get the name of the surgeon right let alone see my hip is rotated.
Delays in going through the NHS Procedure made me too late to go to a solicitor
Delays in going to the PHSO made me too late to go to the High Court
Examination by Mr Taylor at the Oxford Radcliff hospital showed that---
The cup was impinging on the Psoas muscle causing me intolerable pain
The hip is rotated requiring a major revision operation - an Osteotomy
I cannot lift my left leg
WHAT A FARCE -HOW I WISH I HAD GONE TO A SOLICITOR IN THE FIRST PLACE AND IGNORED THE NHS COMPLAINTS PROCEDURE.
To see supporting documentation click the following Google Drive link-
https://drive.google.com/file/d/1kAbkM2Wl004Dr1JxrtITrXGL-4nXwPg0/view?usp=sharing
I complained a number of times to everybody who I think should take an interest but nobody does. The Department of Health and Social Care's response told me to "engage with my GP and treating clinicians for advice and support on how best to manage your health concerns", "any further correspondence sent to the Department on your NHS complaint and the PHSO will be logged but may not receive a response" - They just do not care. see page 2a
I complained to the Parliamentary and health service ombudsman who after some considerable time responded and said they would not uphold my complaint. Their letter of response is total nonsense, They said-
'there appeared to be nothing wrong with the hip replacement'- the hip is rotated
'We do not know how the leg became shorter' - The leg is longer than the right
'He is now able to lift his leg pain free' - I cannot lift my left leg
They referred to the surgeon Sir Andrew Morris' - The surgeon was Mr Naeem Raza They could not even get the name of the surgeon right but the PHSO are the agency who have the last word which cannot be questioned. What a total farce see pages 3-6
DON'T RISK IT GO TO A NO WIN NO FEE SOLICITOR
I decided to go to the Nuffield Orthopaedic Centre where after an X-ray and examination the surgeon Mr Taylor found that -The hip was rotated and that both the femoral and acetabular components need to be revised which would mean a major operation - an osteotomy. There was some impingement of the Psoas on the cup which was causing me intractable pain. I needed a shoe raise on the right hand side because of leg length difference .I could not raise my leg which caused my toe to catch the ground when I try to walk and I trip, I could not flex my leg back at the knee My left foot stuck out about 40 degrees.
The surgeon Mr Taylor decided not do an Osteotomy but just replaced the cup so I am no longer in pain but I have dislocated my hip four times since that second operation and still have all the other problems other than the pain. see pages 7-8
I have to walk with crutches and watch every step, every move I make to make sure I do not trip or dislocate my hip.
I received a letter of apology from Frimley Health or the unacceptable delay in responding to my letters of complaint but the delay in going through the NHS complaints procedure made me too late to go to a solicitor. How can that be justified I go patiently through the correct process like a fool in the belief and trust that my complaint will be reviewed thoroughly but that makes me too late to go to court. Probably part of the plan see page 9
I received a letter of apology from the PHSO for the unacceptable delay in responding to my letters of complaint but the delay in going through the PHSO procedure made me too late to go to the high court. How can that be justified I go patiently through the correct process like a fool in the belief and trust that my complaint will be reviewed thoroughly they get it wrong and I am ignored. see page 10
I have written to dozens of individuals and departments over the last twelve years but they either ignore me, say it is not their responsibility or they cannot do anything as the PHSO has the last word.
When took my first steps with a crutch after the operation the physiotherapist told me that my leg was swinging in a wide arc, surely this was a sign that something was wrong, should he not have told the surgeons?
When I went to exercises the physio saw that I could not lift my leg and said "there is nothing I can do for you," surely he should have reported that to the surgeon.
I got a letter from Frimley Health with an appointment to see Mr Singer on the 5th June 2015.When I got to Mr Singers consulting room, he just glared at me and said "I hear you wrote a letter of complaint about me" I said "yes that's right" he said "well I never asked to see you and made a point of sticking his head down into papers on his desk, which I took as his instruction to go - or something much less polite. He Must have realised how rude he had been because he wrote a letter within a few hours to my GP explaining the problem with more lies where he said "I wished him all the best with the forthcoming surgery" Firstly that is a lie he did not wish me all the best, he was extremely rude and intimidating and surely he would question why I needed an operation when he had said that nothing was wrong. see page 11-12 I would not dare to write the foregoing if it was not absolutely true.
An examined by the Orthopeadic Registrar Mrs McCartney. she looked at the x-ray for about two minutes and said that I needed a major revision operation- that shows how obvious the problem must be. see page 13
As per the contaminated blood report I feel there has been a systemic, collective and individual failure to deal ethically, appropriately and quickly with my complaint. Also this has caused my Wife to suffer having to watch and care.
See my website -totalhipfailure.com
Geoffrey Knightbridge
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