I have been disabled since my hip replacement at Frimley Health NHS foundation Trust on 29/11/2012 at Heatherwood hospital with follow up at Wexham Park hospital by Mr Raza and follow up by Mr Singer.
As a result of the operation ------ (and still now except for the pain)
The hip is rotated requiring an 0steotomy which is major revision surgery
The cup was impinging on the Psoas causing intolerable pain
I cannot lift my left leg
I cannot bend my leg back at the knee very far
My toes catch the ground and I tend to trip
My lower leg and ankle are swollen
My left foot sticks out about 50 degrees
When took my first steps with a crutch after the operation the physiotherapist told me that my leg was swinging in a wide arc, surely this was a sign that something was wrong, should he not have told the surgeons?
When I went to exercises the physio saw that I could not lift my leg and said "there is nothing I can do for you," surely he should have reported that to the surgeon
It was not until 18 March 2013 that I got an appointment with Mr Raza who did not examine me but sent me for an x-ray, I did not get the results of that x-ray
I did not get another appointment for about four months 9/7/2013 where I had a consultation with the hospital registrar Mr Pechon who is not as experienced as the surgeons, I suspect that this was in the hope that he would not be able to identify the fact that the hip is rotated which was the case. He did however identify that I had pain probably due to Iliopsoas tendon irritation and that my left leg was longer than my right and that I could not walk without a stick
I sent a number of letters of complaint to the Trust without getting a satisfactory response. Finally the CEO Sir Andrew Morris just asked the surgeons for their comments. the surgeons lied and said that the operation had gone well so the CEO just accepted their word - that is how the NHS/Frimley Health complaints procedure works ---don't investigate just ask the accused if they are guilty and accept their word.
. He then told me to go to the PHSO if I was not happy with his response.
To see my letters of complaint click the following link
https://drive.google.com/drive/folders/1tUGsFvUkvZPBnR_lU3TmYiJV85UDAOLG?usp=drive_link
To see the CEO's letter of response click the following link
https://drive.google.com/file/d/1kodCPIChRHMaeikzMFO1UXZhe8we3yp7/view?usp=drive_link
I got a letter of apology from Frimley Health for the 'unacceptable delay in dealing with my complaint. That delay made me too late to go to a solicitor - how can that be justified? Is that delay part of the purposely part of th NHS complaints procedure.?
To see that letter click the following link
https://drive.google.com/file/d/1XDwyijGoa_nxSaz8N9RMVoKy1SXdlVOg/view?usp=drive_link
I got a letter from Frimley Health with an appointment to see Mr Singer on the 5th June 2015. When I got to Mr Singers consulting room, he just glared at me and said "I hear you wrote a letter of complaint about me" I said "yes that's right" he said "well I never asked to see you and made a point of sticking his head down into papers on his desk and ignoring me, which I took as his instruction to go - or something much less polite. He Must have realised how rude he had been because he wrote a letter within a few hours to my GP explaining the problem with more lies where he said "I wished him all the best with the forthcoming surgery" Firstly that is a lie he did not wish me all the best, he was extremely rude and intimidating and surely he would question why I needed a further operation at anothe hospital when he had said that nothing was wrong. All I got was disrespect and lies see following document-https://drive.google.com/file/d/1Ynk8dnnC9aYEmHZ9SuL9IlWbMBQ8Xi18/view?usp=drive_link
I complained to the Parliamentary and health service ombudsman who after some considerable time responded and said they would not uphold my complaint. Their letter of response is total nonsense, They said-
'there appeared to be nothing wrong with the hip replacement'- THE HIP IS ROTATED!
'We do not know how the leg became shorter' - THE LEG IS LONGER!
'He is now able to lift his leg pain free' - I CANNOT LIFT MY LEFT LEG!
They referred to the surgeon as ' Sir Andrew Morris' - THE SURGEON WAS MR NAEEM RAZA THEY COULD NOT EVEN GET THE NAME OF THE SURGEON RIGHT WHICH SHOWS HOW LITTLE CARE THEY TOOK IN MY CASE but the PHSO are the agency who have the last word which cannot be questioned. What a total farce
to see their letter click the following link
https://drive.google.com/file/d/1-6GqGX9Le_frTM16e0yVW96cXKP5OTnu/view?usp=drive_link
I received a letter of apology from the PHSO for the 'unacceptable delay' in responding to my letters of complaint but the delay in going through the PHSO procedure made me too late to go to the high court. How can that be justified I go patiently through the correct process like a fool in the belief and trust that my complaint will be reviewed thoroughly they get it wrong and I am ignored.
To see the PHSO nonsense click thefollowing link
https://drive.google.com/file/d/1ZZ6U3Qw3BTE6cKqZuXVoG6wD5lTAQ-Yx/view?usp=drive_link
WHAT A FARCE -HOW I WISH I HAD GONE TO A SOLICITOR IN THE FIRST PLACE AND IGNORED THE NHS COMPLAINTS PROCEDURE.
I decided to go to the Nuffield Orthopaedic Centre where after an X-ray and examination the surgeon Mr Taylor found that -The hip was rotated and that both the femoral and acetabular components need to be revised which would mean a major operation - an osteotomy. There was some impingement of the Psoas on the cup which was causing me intractable pain. I needed a shoe raise on the right hand side because of leg length difference .I could not raise my leg which caused my toe to catch the ground when I try to walk and I trip, I could not flex my leg back at the knee My left foot stuck out about 40 degrees.
I went into surgery expecting the surgeon Mr Taylor to do an Osteotomy but he decided it was too big a job not sure for him? or me? but he just replaced the cup to release the psoas so I am no longer in pain but I have dislocated my hip four times since that second operation and still have all the other problems.
To see those letters click the following link
https://drive.google.com/file/d/1Buf3QCyfUjdzvZR01b2awQVgOIO0J57r/view?usp=sharing
The fourth occasion that I dislocated the cup I was examined at Wexham park by the Orthopeadic Registrar Mrs McCartney. she looked at the x-ray for about two minutes and said that I needed a major revision operation- that shows how obvious the problem must be
to see those letters click the following link
https://drive.google.com/file/d/1jsXx2AcUdbAj0AiE4KvQlzckOLlpdy9u/view?usp=sharing
I complained a number of times to secretaries of state for health, MPs Prime ministers, news programs, newspapers, comitee responsible for the PHSO, Comitee for Whexham park hospital, House of Lords Members and many others who I think should take an interest but nobody cares or takes any action..
The Department of Health and Social Care's response told me to "engage with my GP and treating clinicians for advice and support on how best to manage your health concerns", "any further correspondence sent to the Department on your NHS complaint and the PHSO will be logged but may not receive a response" - They just do not care.
To see that letter click the following link
https://drive.google.com/file/d/1lSemWKQXUHIxopbFwZCVqfUjGoivQlmy/view?usp=drive_link
DON'T RISK IT GO TO A NO WIN NO FEE SOLICITOR
I have to walk with crutches and watch every step, every move I make to make sure I do not trip or dislocate my hip.
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As per the contaminated blood report I feel there has been a systemic, collective and individual failure to deal ethically, appropriately and quickly with my complaint. Also this has caused my Wife to suffer having to watch and care.
Geoffrey Knightbridge
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